Privacy Policy
Last updated: October 16, 2026
1. Information We Collect
When you place an order or contact us, we collect the information needed to process your request: your name, email address, shipping address, and order details. We do not collect or store your credit card information — all payments are processed securely through PayPal.
2. How We Use Your Information
We use your information only to:
- Process and ship your orders
- Send order confirmations and shipping updates
- Respond to your questions and support requests
- Improve our store and product offerings
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to keep items in your shopping cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some features of the store (such as checkout) may not work properly without them.
4. Information Sharing
We share your information only with the service providers necessary to complete your order, such as shipping carriers (to deliver your package) and payment processors (to handle transactions). These parties are required to protect your information and use it only for the service they provide.
5. Data Retention
We keep your order information for as long as needed to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your personal data at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. Email us at [email protected] and we will respond within 24 hours.
7. Children’s Privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
Questions about this privacy policy? Contact us at [email protected].
10. Third-Party Service Providers
To operate our store and fulfill your orders, we share information with the following service providers, each limited to the service they perform: Cloudflare (website security, performance, and content delivery); PayPal (payment processing and fraud screening); and shipping carriers such as postal and courier services (order delivery). These providers are required to protect your information and use it only for their specific function.
11. International Data Transfers
Orivane is operated by a company based in China, and our website is hosted on servers located outside the United States (Jakarta, Indonesia). If you are located in the U.S. or another country, your personal information will be transferred to and processed in these locations. We apply appropriate safeguards and use reputable providers to keep your data protected.